If you know that business travel is not without the risks and potential of the crisis, you should read this article. In this article, we will talk about crisis management and crisis management for travel and travel managers. The purpose of this article is to share with you the collective knowledge of travel risk management and significantly improve your ability to identify and manage the crisis, but also to improve the efficiency of business travel.
During this article, I will talk about travel risk myths, crisis management, plans and options, so you can directly compare or improve your travel risk management system for travelers or travel management.
A crisis, by definition, is something you didn’t have a plan for or something you weren’t prepared for. Moreover, this can be a series of events that together cause a crisis. The events or problems that happen in which you have a plan and a strategy are nothing more than an accident.
First, the difference between crisis management and leadership should be clarified. More importantly, what’s the most important thing of travel risk management?
Crisis management is associated with a response to events that threaten your business, passengers or travel. Lead the event as follows with plans, decisions and actions.
On the other hand, crisis leadership tries to anticipate events and problems to prevent, manage and even limit the impact on your business or business trips. Although management is part of the search for leadership, your actions and participation lead to results rather than a more negative waiting time and clean crisis management.
Crisis leadership is the weakest exercise for both, but it is more important in terms of outcomes and risk and impact reduction. If you don’t run away from anything in this session, you should always focus on crisis leadership, not crisis management.
Much of this misinformation comes from passengers themselves, the media, travel managers, friends, family or so-called “experts.”
For example, many travelers and planners focus on terrorism. The truth is that you have very little chance of being directly exposed or directly affected by an act of terrorism. This does not mean that you need to tick it off as a gift, but you should not dominate your plans or operations if it is not a proportionate threat to you and your passengers. On the contrary, almost all justify accidents involving motor vehicles. However, they are more common and can have a devastating effect on passengers, which is at least common in the company’s travel management departments.
Delays and cancellations. They spend all their time, but they are not just an administrative response. You may need to consider security, transportation, quarantine, security threats, government response, suspension of advanced services to address the problem and passenger safety.
Closing or interrupting the airport. Faulty systems, electrical problems, threats, climate, construction, etc. can prevent you from even reaching your journey. Think about the impact on your plans and how the passenger should extend their stay, move to an alternative airport or find accommodation.
Other delays and disruptions in transport can cause a crisis when not everyone has access to trains, buses, main roads or even waterborne transport. You have a plan and add it to your moment ed decision-making process.
In 2010 and early 2011, all types of travel were affected by natural and meteorological disasters. The weather and the forces of nature have and will always affect passengers. This is happening and will continue to be the case. It is deeply troubling how passengers and businesses are not prepared for volcanic eruptions, hurricanes, floods, earthquakes and bad weather in general.
Crime is the reality of every city in the world. However, travellers rarely know the risks and can be seized by thieves and criminals. The loss of phones, money and other materials may seem less likely to be a crisis, but when foreigners injured or unable to speak the local language, all these minor events can create great concern for business travelers. This can be improved if you have a CEO or a group of executives affected by it.